Privacy Policy

At Prime Cardiology, we take the confidentiality of your personal health information seriously. We collect and manage your details in accordance with Australian privacy laws to support your care while respecting your rights.

1. Purpose of Collecting Your Information

We collect personal and health-related information so we can provide safe, accurate, and ongoing cardiology care. This includes your name, contact information, Medicare and health fund details, and any relevant medical background like test results, conditions, medications, allergies, and referrals.

2. How We Collect Information

We gather information from you directly—through forms, conversations, and consultations—as well as from your referring doctors, other specialists, diagnostic providers, or electronic health records (e.g. My Health Record), when needed for your care.

3. Use of Your Information

Your information is used for:

  • Managing appointments, test bookings, and reports

  • Assessing and treating your heart condition

  • Liaising with other health professionals involved in your care

  • Billing through Medicare or private health funds

  • Meeting legal and professional obligations such as medical audits, compliance checks, or insurance

  • We do not use your data for direct marketing.

4. Who May Access or Receive Your Information

We may share necessary information with:

  • Your referring GP or other treating specialists

  • Allied health professionals or imaging/pathology services involved in your care

  • Medicare, DVA, or relevant health insurers for claims

  • Government agencies if legally required (e.g. in case of public health reporting or subpoenas)

  • All third parties are expected to follow Australian privacy laws when handling your data.

5. Keeping Your Information Safe

We store your records in secure systems—both electronic and physical. Only authorised staff can access them. We regularly review our security measures, including passwords, data backups, and secure document handling procedures to prevent loss, misuse, or unauthorised access.

6. Your Right to Access or Correct Records

You can request access to the information we hold about you at any time. If you find an error, you can ask for it to be corrected. Requests must be made in writing, and we will respond within a reasonable time. There may be a small administration fee if copies are requested.

7. If You Have a Privacy Concern

If you’re worried about how your information has been handled, we encourage you to speak with our clinic first. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.

8. Changes to This Policy

We may review this policy periodically to ensure it reflects changes in the law or our clinic operations. The latest version will always be available at reception and on our website.

Contact Us

If you have questions about this policy or your privacy rights, please contact:

Prime Cardiology

509 St Kilda Rd, Melbourne, VIC 3004

Phone: (03) 9998 7477

Email: admin@primecardiology.com.au

Patient name: ______________________________________

Signature: __________________________________________

Date: _________________________